Since it’s such an essential app for so many services, Ring has excellent uptime, and there are rarely problems with the service itself, so you should be able to fix most problems on your end. Here’s our compilation of the causes and the ways to fix the issue of Ring app not working.
Why Isn’t My Ring App Working?
If your Ring app isn’t working, there are a few likely culprits. Focusing on these should help you fix the problem without too much struggle. Whatever the reason, getting the app to work is essential for networking with your connected Ring devices. If one way of tackling the issue doesn’t resolve it, simply move on to the next until you figure out exactly why it isn’t functioning correctly.
How to Fix My Ring App Not Working
The best way to troubleshoot any problem you discover with the Ring app is to work your way from the simplest to the most complex solutions. You don’t waste a lot of effort when a bit of work would have done the trick.
Restart Your Phone
One of the easiest ways to fix a recalcitrant app is to restart your phone. This will clear anything in the phone’s RAM and let each program start fresh. The Ring app might have experienced a problem that needs a complete reboot to fix. Since it only takes a few moments and doesn’t require any changes, restarting your phone is the best way to approach any problem you’re having with an app. Many times it will resolve the issue without any other work.
Check Your Phone’s Connection
When the app appears blurry or isn’t functioning correctly, the Ring app might not load or be as functional as it is typically. Check the speed on your phone to see whether it’s adequate. If your internet speed is too slow, you won’t be able to connect to the app properly. If restarting doesn’t improve your speed, you could try to restart your phone or switch to a wireless network. If you aren’t on a 5G network, upgrading your data plan might help.
Sign Out of the Ring App
You can also sign out of the app and reconnect with your account. Sometimes simply signing out and then logging back in will fix any problem an app has. Make sure you know the username and password you use before doing so. This should work for both Android and iOS devices. Once you’re back in the app, try to do the operation you were doing again. If it isn’t working, move to the next step in the troubleshooting process.
Clear the Ring App Cache
Your phone stores information about the apps that you use. If you’re having trouble with the Ring app, one way to clear out old data and make room for new information is to clear this storage. On iOS On Android Remember that Android phone instructions will vary depending on your model and operating system. However, it should be the same for any model with perhaps a few changes. You may not have both options available, and that’s okay. If you don’t, just select and confirm the options available. You will have to sign back into the app once you’ve completed these steps. Once you do, try to complete the task that wasn’t working to see whether clearing the app’s cache worked.
Remove and Reinstall the Ring App
If clearing the cache doesn’t work, remove the Ring app and reinstall it. One benefit of this is that you don’t have to update the app or check whether it needs an update. Plus, you’re assured that you have the latest version in a clean installation that shouldn’t have any issues. On iOS On Android Once you’ve removed the app, reinstall it as you did the first time. You may get fresh updates or fix any bugs preventing it from working correctly.
Connect Devices Without Scanning
If you’re having trouble connecting a device, it might be the scanning function. Sometimes, the camera doesn’t want to translate what it’s seeing to the app directly. Instead of repeatedly trying to make them connect with scanning, go about it the long way. If your device still doesn’t connect and encounters errors, you may need to contact the device manufacturer. Sometimes a device error will prevent it from connecting at all, and it may need to be replaced.
Check Your Router Signal Strength
You need to have a high-quality signal strength to operate the Ring devices. If you’re having trouble using one via the app, it might be because it isn’t connecting to your network. Check your signal strength and make the changes you need to improve it if it isn’t excellent. If the signal strength is low, you need to find a way to increase it. Often the position of your router is the issue. You can do a few things to improve the signal strength between your device and your wireless signal, which will help the app work if it appears like the device isn’t connected or useable.
Look for electronic devices between your router and the Ring device. If there are too many, the signal might degrade before reaching your device.Thick, solid materials like brick, stucco, and metal can block the wireless signal. Too many corners and walls can prevent the signal from reaching your device. Consider moving the router if you’re having difficulty getting a signal and controlling the device via the Ring app.
No matter which problem plagues your Ring app, it should be relatively easy to fix. Remember, if you’re ever having difficulties you can’t solve at home, you can reach out to a Ring customer support technician to help you.
